Terms of sale and conditions

All sales made by TCS, Inc. (Thermoplastic Comfort Systems, Inc.) to its customers are subject to these terms and conditions. Purchaser’s acceptance of these terms and conditions shall be made by either (i) Purchaser providing a purchase order number to TCS, Inc. or (ii) Purchaser or Drop Ship Customer’s acceptance of any product from TCS, Inc., whichever occurs first.
Ordering
  • Prior to placing an order, Purchaser must have an active account with TCS, Inc. and Purchaser’s account must be in good standing.
  • Purchaser will identify, for each product order, the ship-to destination as Purchaser, Purchaser’s customer for Drop Ship, or some other specified third party.
Payment
  • The Purchaser shall pay the invoice as specified on “Payment Terms” of the invoice.
  • Payments may be made by bank transfer, international wire transfer, check or credit card (American Express, Visa, MasterCard, Discover).
  • If the Purchaser fails to make any payment on the due date then, without prejudice to any other right or remedy available to TCS, TCS Inc. shall be entitled to:

1. Cancel the contract or suspend any further deliveries to the Purchaser until Purchaser’s account balance has been cleared;

2. Charge the Purchaser interest (both before and after any judgment) on the amount paid, at the rate of 2% per month until payment in full is made.

  • If Purchaser fails to make timely payment of any amount invoiced hereunder, Purchaser shall pay all costs of collection including reasonable attorneys’ fee.
Shipment and Delivery

Purchaser or Drop Ship Customer shall examine all products upon receipt and shall notify TCS, Inc. of any discrepancies, including undelivered products, and refusal to accept delivery of purchased product. Such notice shall be reasonably detailed and explain the discrepancy or why the purchased product was refused. If purchaser or drop ship customer does not give TCS, Inc. such notice within 14 days of shipment date, Purchaser or Drop Ship Customer agrees that such products have been accepted by Purchaser as of the date of shipment.

Force Majeure

We reserve the right to postpone delivery in the case of force majeure for the duration of the obstruction plus a reasonable period of recuperation. Should delivery have become impossible by an act beyond our control we reserve the right to partially or completely rescind the contract.

Related Documents

Return/Exchange Policy Repair/Replacement Policy Loaner Policy Warranty Statement

TCS, Inc. reserves the right to change its prices, terms and conditions of sale without prior notice.

Return/Exchange Policy
  • TCS will accept return of unused and unopened products subject to the following:

1. All returns are subject to a 15-25% restocking fee, unless the return is made because TCS’ error in processing or shipping (but not because of the Purchaser’s error in ordering).

2. Products that are unopened, unused, and in a resalable condition will be accepted if RMA is issued within 30 days of purchase and returned to TCS, Inc. within 60 days of purchase for a credit or refund.

  • Requirements for all returns/exchanges:

1. Must obtain a Return Material Authorization (RMA) number from TCS within 30 days (unless otherwise noted below) of purchase.

2. Items must be returned to TCS within 60 days of purchase.

3. RMAs will be issued for authorized returns under one of the following categories:

    • (i) defective product – Products that are claimed to be faulty due to a manufacturer’s defect may be returned for exchange of the same or equivalent merchandise only. TCS must physically receive products to confirm defect in the product. The freight cost for returning the item to TCS will be refunded if requested and issued only after TCS has verified defect. Refer to Warranty Statement and Repair/Replacement Policy.
    •  (ii) unwanted item – Will be accepted for credit only (for products purchased from TCS directly) if product(s) is unused, in original packaging with all parts as supplied and in a resalable condition. The freight cost is the responsibility of the customer. No credit for freight cost will be provided.
      • Equipment must be unused, with all parts as supplied, and in a resalable condition. 25% restocking fee applies to all equipment and kits.
        TCS resin returns are subject the following conditions:
        • Cartridges must be returned in original packaging with all constituents and without signs of tampering.
        • Individual cartridges or packages that have been opened or tampered with will be refused for credit.
        • Bulk material will be subject to inspection
        • All cartridges and bulk material being returned must meet the above conditions and must be returned with the same quantity of original TCS certificates, delivery bags, and TCS Fresh products.
    •  (iii) billing and shipping discrepancies – If product(s) purchased directly from TCS were invoiced or shipped incorrectly (including lost shipments, short shipments, wrong sales, wrong shipments, and pricing/invoice errors Purchaser may request an RMA for verified billing and shipping discrepancies within 7 business days of shipment delivery. The freight cost for returning the items to TCS will be refunded if requested.
  • Failure to give such notice within the times specified herein shall be deemed a waiver of Purchaser or Drop Ship Customer’s right to claim such discrepancy.
  • All products must be returned in their original packaging (or equivalent) and complete, including all kit assemblies, in the original container, and adequately cushioned to prevent damage during shipping.
  • Products must be in a clean and resalable condition.
  • A copy of the invoice or sales order is required. RMA number and a description of the problem must accompany all returns.
  • Freight – We accept no liability for items damaged during shipment to us and we recommend that all items be returned via traceable carrier, as we will not be held responsible for goods not received.
  • TCS will not accept items for return that have been damaged in transport to TCS.
  • Defective items will be repaired or replaced after being reviewed by TCS on a case-by-case basis. See Repair/Replacement Policy.
  • Return freight costs are the responsibility of the Purchaser unless return is due to billing and shipping discrepancy or defect in the product.
  • Items returned without an RMA and a copy of the original invoice may be refused and sent back to customer at their expense.
  • Purchaser or Drop Ship Customer is responsible for ensuring that the RMA number is clearly visible on the address label of the product packaging when it is returned to TCS.

Returns, Repairs, Loaners should be sent to:
TCS, Inc.
RETURNS: RMA #
2619 Lime Ave. Signal Hill, CA 90755

Repair/Replacement Policy
  • Products purchased through a TCS Authorized Dealer may be returned for replacement or repair if defect occurs.
  • All shipments received at TCS without an RMA number and completed form may be refused.

    Returns, Repairs, Loaners should be sent to:
    TCS, Inc.
    RETURNS: RMA #
    2619 Lime Ave. Signal Hill, CA 90755

  • TCS will process your request and evaluate that there is in fact a defect in the item.
  • TCS will let you know of the problem detected within 1 weeks of receiving the returned item.
  • Items will be replaced or repaired after being reviewed by TCS on a case-by-case basis.
    • If item is under warranty, TCS will cover all costs and TCS will reimburse shipping costs (ground freight) if requested within 20 days of receiving your repaired/replacement unit. Customer is responsible for the difference in shipping fees for express shipping, if requested.
    • If item is not under warranty TCS will contact you to let you know costs for repair before proceeding. Customer will be responsible for shipping and repair costs – Terms: Prepay.
    • Subject to availability replacement units will be sent out to the end user upon receipt of a valid credit card number as a security deposit regardless of warranty status. *Applicable costs (refer to current TCS Retail Price List) apply if defective unit is not returned within 15 days of having received a replacement.

*If unit(s) is returned after 15 days of having received a replacement, only 50% refund will be granted. If unit is returned after 45 days of having received a replacement, customer forfeits right to refund.

    • Equipment replacement (for the same item) may be transacted between TCS and the end-user and must meet the following conditions:
      • Misuse of the unit or use of thermoplastic denture material not manufactured by TCS, as determined by TCS in its sole discretion, voids any warranty.
      • Defective units must be intact, complete with all parts and without any evidence of being tampered with. TCS equipment is not eligible for repair or replacement under warranty if they have been tampered with by customer or end-user.

NOTE: TCS will determine if a unit is repairable or replaceable. Replacement units are refurbished units and carry out the warranty from the previous purchase or 3 months, whichever is more. Repairs have a 3 months warranty. TCS does not have instructions on equipment repair. It is recommended to send equipment to our location for most types of repairs. If you choose to repair yourself, TCS does not offer warranty on the parts repaired.

Loaner Policy
  • All shipments received at TCS (including loaner units) without an RMA number may be refused.
  • TCS will send a loaner unit (ground freight) at no charge upon request and availability, if your unit is under warranty. Customer is responsible for difference in shipping fees for express shipping, if requested. If your unit is not under warranty, all freight charges apply.
  • Loaner units will only be sent out to the end user upon receipt of a valid credit card number as a security deposit regardless of warranty status. *Applicable costs (refer to current TCS Retail Price List) apply if loaner unit is not returned within 15 days of having received the repaired unit.

*If unit(s) is returned after 15 days of having received a replacement, only 50% refund will be granted. If unit is returned after 45 days of having received a replacement, customer forfeits right to refund.

Returns, Repairs, Loaners should be sent to:
TCS, Inc.
RETURNS: RMA #
2619 Lime Ave. Signal Hill, CA 90755

All items must be returned in their original packaging (or equivalent), and adequately cushioned to prevent damage during shipping.

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