All sales made by TCS, Inc. (Thermoplastic Comfort Systems, Inc.) to its customers are subject to these terms and conditions. Purchaser’s acceptance of these terms and conditions shall be made by either (i) Purchaser providing a purchase order number or verbal order to TCS, Inc. or (ii) Purchaser or Drop Ship Customer’s acceptance of any product from TCS, Inc., whichever occurs first. 

Ordering 

• Before placing an order, the Purchaser must have an active account with TCS, Inc., and Purchaser’s account must be current and in good standing. 
• The purchaser will identify, for each product order, the ship-to destination as Purchaser, Purchaser’s customer for Drop Ship, or some other specified third party. 

• Rush orders must be received by 12:00pm PST for same day shipment of stocked items.  If you do not receive an order acknowledgment within 2 hours of placing your order, please call us to ensure your order was received on time for same day shipping. 
• Order Acknowledgements must be approved (by email) by customer if order was placed over the phone. 
• There is a minimum order amount of $10.00 

Payment 

• The Purchaser shall pay the invoice as specified on the “Payment Terms” of the invoice. 
• Payments may be made by bank transfer, international wire transfer, check, or credit card (American Express, Visa, MasterCard, Discover). 
• If the Purchaser fails to make any payment on the due date, then, without prejudice to any other right or remedy available to TCS, TCS Inc. shall be entitled to: 
• Cancel the contract or suspend any further deliveries to the Purchaser until Purchaser’s account balance has been cleared. 
• If Purchaser fails to make timely payment of any amount invoiced hereunder, Purchaser shall pay all costs of collection including reasonable attorneys’ fee. 

Shipment and Delivery 

The Purchaser or Drop Ship Customer shall examine all products upon receipt and shall notify TCS, Inc. of any discrepancies, including undelivered product(s) and refusal to accept delivery of purchased product(s). Such notice shall be reasonably detailed and explain the discrepancy or why the product was refused. If Purchaser or Drop Ship Customer does not give TCS, Inc. such notice within 7 days of shipment receipt, Purchaser or Drop Ship Customer agrees that such products have been accepted by Purchaser. 

Force Majeure 

We reserve the right to postpone delivery in the case of force majeure for the duration of the obstruction plus a reasonable period of recuperation. Should delivery have become impossible by an act beyond our control we reserve the right to rescind the contract partially or completely. 

Related Policies 

• Return/Exchange Policy 
• Repair/Replacement Policy 
• Loaner Policy 
• Warranty Statement

Return/Exchange Policy 

TCS will accept the return of unused and unopened products subject to the following: 

• Products that are unopened, unused, and in a resalable condition will be accepted if RMA is requested within 20 days of purchase and returned to TCS, Inc. within 45 days of purchase for a credit or refund. 
• All returns are subject to a 15-25% restocking fee unless the return is made because of TCS’s error in processing or shipping (but not because of the Purchaser’s error in ordering).   
• Must obtain a Return Material Authorization (RMA) number from TCS within 20 days of purchase. 
• Items must be returned to TCS within 45 days of purchase. The purchaser or Drop Ship Customer is responsible for ensuring that the RMA number is clearly visible on the address label of the product packaging when it is returned to TCS. 

RMAs will be issued for authorized returns under one of the following categories: 

• • (i) defective product – Products that are claimed to be faulty due to a manufacturer’s defect may be returned for exchange of the same or equivalent merchandise only. TCS must physically receive products to confirm defects in the product. The freight cost for returning the item to TCS will be refunded if requested and issued only after TCS has verified the defect.  
    *Since many issues can be resolved by troubleshooting over the phone, TCS reserves the right to request pictures, videos, facetime, etc., prior to issuing and RMA.  
    For equipment, refer to Warranty Statement and Repair/Replacement Policy.   

• • (ii) damaged product in shipping – TCS requires photos of damaged package, product(s) and copy of the packing slip.  
  •  (iii) unwanted item – Will be accepted for credit only (for products purchased from TCS directly) if the product(s) is unused, in original packaging with all parts as supplied, and in a resalable condition. The freight cost is the responsibility of the customer.  

• • • Equipment must be unused, with all parts as supplied, and in a resalable condition. 25% restocking fee applies to all equipment and kits. 
    • TCS resin (Cartridges, Bulk, and Discs) returns are subject to the following conditions: 
      
      • TCS’s internal policy for Class II Medical Devices (e.g., resins), requires us to scrap all item returns regardless of the time frame, therefore, as a courtesy (at our loss) we will accept returns only when requested within 20 days of the invoice. TCS filled cartridges, bulk, and discs must be returned in original packaging with all constituents and without signs of tampering. 
      • There is a 20% return fee for all items considered medical (resin and TCS Fresh items) regardless of when the return is requested.  
      • Individual cartridges or packages that have been opened or tampered with will be refused for credit. 

• • • • All cartridges and bulk material being returned must meet the above conditions and must be returned with the same quantity of original TCS certificates, delivery bags, and TCS Fresh products (if applicable).   
  •  (iv) billing and shipping discrepancies – If the product(s) purchased directly from TCS were invoiced or shipped incorrectly (including lost shipments, short shipments, wrong sales, wrong shipments, and pricing/invoice errors Purchaser may request an RMA for verified billing and shipping discrepancies within 7 business days of shipment delivery. The freight cost for returning the items to TCS will be refunded if requested. 

• Failure to give such notice within the times specified herein shall be deemed a waiver of Purchaser or Drop Ship Customer’s right to claim such discrepancy. 
• All products must be returned in their original packaging (or equivalent) and complete, including all kit assemblies, in the original container, and adequately cushioned to prevent damage during shipping. 

• Products must be in a clean and resalable condition. 
• Freight – We accept no liability for items damaged during shipment to us and we recommend that all items be returned via traceable carrier, as we will not be held responsible for goods not received. 
• TCS will not accept items for return that have been damaged in transport to TCS. 
• Return freight costs are the responsibility of the Purchaser unless the return is due to billing and shipping discrepancy or defect in the product. 
• Items returned without an RMA and a copy of the original invoice may be refused and sent back to the customer at their expense. 

• RMA number and a description of the problem must accompany all returns. 
• The purchaser or Drop Ship Customer is responsible for ensuring that the RMA number is clearly visible on the address label of the product packaging when it is returned to TCS. 

Returns, Repairs, and Loaners should be sent to: 
TCS, Inc. 
RETURNS: RMA # 
2619 Lime Ave. Signal Hill, CA 90755 

Repair/Replacement Policy 

• Products purchased through a TCS Authorized Dealer may be returned for replacement or repair if there is a defect or damage in shipping occurs. 
• Transactions for repairs and replacements are handled between the end user and TCS.  
• All shipments received at TCS without an RMA number and completed form may be refused. 
      TCS, Inc. 
      RETURNS: RMA # 
      2619 Lime Ave. Signal Hill, CA 90755 
• TCS will process your request and evaluate over the phone that there is in fact a defect/damage in the product prior to issuing an RMA.  Pictures and other information will be requested.   

• If an RMA is issued (if item is under warranty TCS will provide the customer with a return shipping label) TCS will let you know of the problem detected within 1 week of receiving the returned item.  
• Items, other than TCS resins will be replaced or repaired after being reviewed by TCS on a case-by-case basis. 
• If the item is under warranty, TCS will cover all costs (ground freight).  The customer is responsible for the difference in shipping fees for express shipping if requested. 
• If the item is not under warranty TCS will contact customer with costs of repair or replacement before proceeding. Customer will be responsible for shipping and repair/replacement costs.   
• Equipment replacement (for the same item) must meet the following conditions: 

• Subject to availability replacement units will be sent out to the end-user upon receipt of a valid credit card number as a security deposit regardless of warranty status. *Customer will be billed at the current TCS Retail Price if the defective/damaged unit is not returned within 15 days of having received a replacement. 
• Misuse of the unit or use of thermoplastic denture material not manufactured by TCS, as determined by TCS in its sole discretion, voids any warranty. 
• Defective units must be intact, complete with all parts and without any evidence of being tampered with. TCS equipment is not eligible for repair or replacement under warranty if they have been tampered with by the customer or end-user. 

NOTE: A unit under warranty does not guarantee a replacement.  TCS will determine if a unit is repairable or replaceable.  Replacement units are refurbished units and carry out the warranty from the previous purchase or 3 months, whichever is more. Repairs have a 3-month warranty and parts will be discarded unless otherwise specified by the customer. TCS does not have instructions on equipment repair. It is recommended to send equipment to our location for most types of repairs. TCS does not offer warranty on repair parts not installed at TCS.   

Loaner Policy 

• All shipments received at TCS (including loaner units) without an RMA number may be refused. 
• TCS will send a loaner unit upon request and availability. 
• TCS charges a round trip shipping charge upon shipping the loaner to the customer. A return label will be supplied to the customer when the loaner is to be returned to TCS. A loaner will be shipped free of charge for units under warranty (if available). 
• Loaner units will only be sent out to the end-user upon receipt of a valid credit card number as a security deposit regardless of warranty status. Loaners will be shipped only after a “Loaner Agreement” is reviewed, signed by the customer, and returned to TCS.

• The customer must use the return label supplied by TCS for loaner returns. 
• Unit for repair must be shipped within 3 days of receiving loaner unit from TCS to avoid non-refundable late return fees. 
• Loaner must be returned within 5 days of receiving repaired unit to avoid late non-refundable fines.  
• All items must be returned in their original packaging (or equivalent), and adequately cushioned to prevent damage during shipping.   TCS will not be responsible for items damaged in shipping due to negligent packaging.  
• Customer is responsible for repair charges of the loaner caused from misuse and improper packaging.  Charges will be billed and charged to the credit card on file.  

• Items missing from return package must be sent to TCS at your own expense within 5 days of notice. If there is failure to provide proof of sent missing items within 5 days of notice, TCS will charge the credit card on file for the items missing (this charge is not refundable). 

Returns, Repairs, Loaners should be sent to: 
TCS, Inc. 
RETURNS: RMA # 
2619 Lime Ave. Signal Hill, CA 90755